To provide experienced managers with dispute resolution tools and techniques in order to support their
professionalism and effectiveness in resolving disputes in the workplace. This will be a 2-day workshop entailing a mix of information sharing and interactive practice. It will involve
interactive exercises, discussion and role-play. Mediation skills will be highlighted in so far as they are generic
for all dispute resolution processes. Completion of Thomas Kilmann conflict models inventory with personalized report provided on day 1 of the
. Introducing a range of dispute resolution processes and what they entail
The nature and dynamics of conflict escalation and an introduction to a dispute resolution process
framework as a diagnostic tool
Accredited in the Saville Wave personal assessment tool and is a certified Belbin team roles
trainer. He trained in Dialogue with William Isaacs from the Sloan School of Management in the USA and
ran Dialogue and Tough Talking workshops over a four year period at the Cranfield School of
Management in the UK. He is also an advanced level mediator, helping to resolve workplace conflict.
Few of the companies he has worked with over the years:
Microsoft, Logica, GlaxoSmithKline, Pfizer, Freshfields Bruckhaus Deringer, Linklaters, UK Cabinet
Office, Northern Ireland Office, Bank of Scotland, Lloyds Bank.