• Hays

The Project

This customized KAM training was designed to achieve Key Supplier Status. It focused on the particular challenges of Jonhson & Johnson's market, took full note of current approaches, including Portfolio Management and Customer Journey Mapping. The team worked on live customer issues throughout this workshop, developing live plans.

The Outcome

  • assessment of current KAM status and identify development needs
  • be able to manage the customer relationship towards planned goals
  • be able to identify and influence the customer's decision making process
  • be able to plan and implement a cross-functional contact strategy
  • develop responses and plans designed to achieve Key Supplier Status