Conflict Management
Provide Your People With Modern Dispute Resolution Tools & Techniques

Trainer: Radu Seuche


Radu is the CEO and Founder of Mastery Matters and is a Certified NLP Master Coach and Certified Trainer of NLP Coaching, Certified Trainer and Master Practitioner of Neuro Linguistic Programming, Certified Trainer and Master Practitioner of Time Line Therapy®, Certified Master Hypnotist, an accredited Harrison Assessments Talent Solutions (HATS) consultant and a Lean Six Sigma Green Belt.

This course focuses on concrete practices which are easy to understand and implement into your business practice right from the start. This course will help you to correctly manage conflict situations, so that they don't escalate and get out of hand. We will focus on the following relations concerning conflict resolution: peer-to-peer, peer-togroup and line manager-team (optional on request). At the end of the course you will learn how to:

  • Detect early signs of the conflict before it rolls out
  • Assess your own current behavior in conflict situations and set up your personal development plan
  • Manage conflicts more rationally: less emotionally
  • Use appropriate instrument/approach to resolve successfully conflict situations with peers
  • Resolve conflict situations in the team
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Pressure Management
Relaxed, Happy & Confidently Capable Individuals Make Great Employees

Trainer: Jon Bockelmann-Evans


Jon Bockelmann-Evans is a highly sought-after Trainer and Motivator in the field of Wellbeing, Resilience, Stress Management and Personal Development. His clinical background has given him the experience and knowledge to blend physiological, psychological and personal development techniques into a uniquely powerful combination of strategies that empower people (no matter what their preferred coping style is) to be able to face the challenges that life throws at them with confidence. He speaks about the human condition and how to cope with adversity, thrive under difficult circumstances and succeed in the face of life’s challenges.

Delegates learn what makes them tick. They leave understanding the reasons why they (and others around them) behave the way they do, both the good and the bad, the positive and the negative. This helps with managing other people.. You will walk away with a range of tangible, real-world, practical techniques that you've learnt and practised during the training so that you really have the confidence to start using them straight away if needed.

  • A diagnostic algorithm to establish your best coping mechanisms
  • What emotional needs are, how to assess them and which ones may need work
  • 6 small steps to being as resilient as possible
  • How to change your mindset when you get stuck
  • Identify the physical, psychological and behavioural warning signs of excess pressure in yourself and others
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Powerful Presentations
Realise Your Full Potential During Communication At All Levels

Trainer: Radu Seuche


Radu is the CEO and Founder of Mastery Matters and is a Certified NLP Master Coach and Certified Trainer of NLP Coaching, Certified Trainer and Master Practitioner of Neuro Linguistic Programming, Certified Trainer and Master Practitioner of Time Line Therapy®, Certified Master Hypnotist, an accredited Harrison Assessments Talent Solutions (HATS) consultant and a Lean Six Sigma Green Belt.

The Powerful Presentations™ Business Masterclass is designed to help Leaders realise their full potential during communication at all levels, as well as inspire their own teams to superior and sustainable levels of performance. It focuses on how leaders interact with themselves and with others in meetings with clients or colleagues, video messages, speeches and presentations.

  • Master the principles of excellence while presenting, speaking or selling to groups
  • Always get your message across using a simple model of communication that will enable you to understand how others make sense of the world
  • Use a unique sales model that will significantly improve your closing ration when presenting to clients
  • Take control of your Body and your Mind and be in the best state for a presenter to be in
  • Create sustainable change and empower people to take action
  • Banish stage fright and anxiety
  • Use powerful body language and enrich your stage presence and charisma
  • Develop your voice mastery and use purposeful storytelling
  • Master the use of PPT so that it supports your presentation without being the central focus of it
  • Handle difficult audiences and hecklers
  • Entertain an audience and add fun to your presentations
  • Successfully manage groups and group energy
  • Create instant group rapport with groups of any size
  • Script your presentations so that they fit to all learning styles and preferences
  • Create powerful experiences for your audience
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NLP Executive Masterclass
Successfully Connect, Engage with & Inspire People

Trainer: Radu Seuche


Radu is the CEO and Founder of Mastery Matters and is a Certified NLP Master Coach and Certified Trainer of NLP Coaching, Certified Trainer and Master Practitioner of Neuro Linguistic Programming, Certified Trainer and Master Practitioner of Time Line Therapy®, Certified Master Hypnotist, an accredited Harrison Assessments Talent Solutions (HATS) consultant and a Lean Six Sigma Green Belt.

You will step outside your comfort zone with a skill set to support you and on completion of the Masterclass you will look back and wonder why you didn’t do it before! This Masterclass is suitable for any executive that wants to improve their effectiveness at presenting. A high-performing executive will find that this programme can take its performance to the next level by generating power through presentations and team alignment. It will also enable an underperforming executive to get back on track. Public Speaking & Powerful Presentations is for everyone who wants to gain an insight into the application of NLP when speaking, presenting or training.

  • You will have the confidence and skills to present on any occasion to any audience
  • You will have the tools, techniques and skills you need to be an inspiring presenter
  • You will know how to consciously create a strong stage presence, to convey your message in a compelling way and to inspire audiences to take action
  • You will become an important extension of your organisation’s brand
  • You will be able to maximize your professional visibility and open up new career opportunities
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Top Negotiator's Gathering
Take Your Negotiation Skills to the Master Level

Trainer: Mike Roberts


Mike is one of the UK's leading international Negotiating Coaches and Consultants with a wealth of high level experience. He has worked with CEOs, Directors, senior and middle management teams across many and varied businesses and government sectors. He has trained and coached well over 7,000 senior staff over the years. His experience has taken him on assignments to The Far and Middle East, throughout Europe and to Bermuda and North America.

The main objective of this follow up session to the 'Creative Negotiator' training module is to consolidate what was learnt in the first course, but after it has been tested when participants went back to their “real world” and tried out a new approach to negotiating

  • Learning a greater range of tactics and strategies and when to use them
  • Choosing and applying the right tactics in the right way
  • Improved management control over negotiations, teams & subordinates to produce better deal
  • Benefiting from cross-cultural insights and experience
  • Building a top down negotiating culture for your business
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Business Innovation Lab
Innovate The Whole Way In Which The Business Works

Trainer: Peter Fisk


Peter is a Global thought leader in strategy, innovation and marketing. He is a bestselling author, expert consultant and keynote speaker, helping business leaders to develop innovative strategies for business and brands. He is a thinker, advisor and practical entrepreneur. He is Professor of Strategy, Innovation and Marketing at IE Business School, one of the world’s top ranked business schools. He features on the Thinkers 50 “Guru Radar” as one of the world’s top business experts.

New business models are the most effective way to transform organisations, to innovate the whole way in which the business works. Inspired by a new generation of businesses – Airbnb to Uber, Dollar Shave Club to Netflix – we see dramatically new business models in every market, through collaborative platforms, data analytics and personal recommendations, or subscription-based payments. We explore at least 64 different business model templates which could transform your business. We start with the customer, to explore emergent needs and behaviours, shaping better propositions and solutions, then exploring how to deliver them commercially, and as engaging customer experiences.

  • Design Thinking: immersing yourself in customer worlds to find deeper insights and ideas
  • Value Propositions: defining the value to customers, how you will solve their problem better
  • Concept Definition: beyond products, the business system to deliver the customer solution
  • New Business Models: exploring potential ways to better configure the business system
  • Business Modelling: defining the right business model, suppliers to suppliers, revenue and costs
  • Testing and Shaping: evaluating and improving the emerging business model to deliver
  • Horizon Planning: how to migrate from old to new, or to launch a new business effectively
  • Customer proposition: defining the target audience, and the promise to them
  • New business model: innovating the business, channel to pricing, supply and delivery
  • Business blueprint: mapping out the business innovation and the market innovation
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