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Provide Your People With Modern Dispute Resolution Tools & Techniques
This course focuses on concrete practices which are easy to understand and implement into your business practice right from the start. This course will help you to correctly manage conflict situations, so that they don't escalate and get out of hand. We will focus on the following relations concerning conflict resolution: peer-to-peer, peer-togroup and line manager-team (optional on request).
- DETECT
- early signs of the conflict before it rolls out
- ASSESS
- your own current behavior in conflict situations and set up your personal development plan
- MANAGE
- conflicts more rationally: less emotionally
- USE
- appropriate instrument/approach to resolve successfully conflict situations with peers
- RESOLVE
- conflict situations in the team
Radu is the CEO and Founder of Mastery Matters and is a Certified NLP Master Coach and Certified Trainer of NLP Coaching, Certified Trainer and Master Practitioner of Neuro Linguistic Programming, Certified Trainer and Master Practitioner of Time Line Therapy®, Certified Master Hypnotist, an accredited Harrison Assessments Talent Solutions (HATS) consultant and a Lean Six Sigma Green Belt.
Relaxed, Happy & Confidently Capable Individuals Make Great Employees
Delegates learn what makes them tick. They leave understanding the reasons why they (and others around them) behave the way they do, both the good and the bad, the positive and the negative. This helps with managing other people.. You will walk away with a range of tangible, real-world, practical techniques that you've learnt and practised during the training so that you really have the confidence to start using them straight away if needed.
- ACQUIRE
- a diagnostic algorithm to establish your best coping mechanisms
- LEARN
- What emotional needs are, how to assess them and which ones may need work
- LEARN
- 6 small steps to being as resilient as possible
- SEE
- how to change your mindset when you get stuck
- IDENTIFY
- the physical, psychological and behavioural warning signs of excess pressure in yourself and others
Jon Bockelmann-Evans is a highly sought-after Trainer and Motivator in the field of Wellbeing, Resilience, Stress Management and Personal Development. His clinical background has given him the experience and knowledge to blend physiological, psychological and personal development techniques into a uniquely powerful combination of strategies that empower people (no matter what their preferred coping style is) to be able to face the challenges that life throws at them with confidence. He speaks about the human condition and how to cope with adversity, thrive under difficult circumstances and succeed in the face of life’s challenges.
Successfully Connect, Engage with & Inspire People
You will step outside your comfort zone with a skill set to support you and on completion of the Masterclass you will look back and wonder why you didn’t do it before! This Masterclass is suitable for any executive that wants to improve their effectiveness at presenting. A high-performing executive will find that this programme can take its performance to the next level by generating power through presentations and team alignment. It will also enable an underperforming executive to get back on track. Public Speaking & Powerful Presentations is for everyone who wants to gain an insight into the application of NLP when speaking, presenting or training.
- ACQUIRE
- the confidence and skills to present on any occasion to any audience
- ACQUIRE
- the tools, techniques and skills you need to be an inspiring presenter
- KNOW HOW
- to consciously create a strong stage presence, to convey your message in a compelling way and to inspire audiences to take action
- BECOME
- an important extension of your organisation’s brand
- BE ABLE TO
- maximize your professional visibility and open up new career opportunities
Radu is the CEO and Founder of Mastery Matters and is a Certified NLP Master Coach and Certified Trainer of NLP Coaching, Certified Trainer and Master Practitioner of Neuro Linguistic Programming, Certified Trainer and Master Practitioner of Time Line Therapy®, Certified Master Hypnotist, an accredited Harrison Assessments Talent Solutions (HATS) consultant and a Lean Six Sigma Green Belt.
Realise Your Full Potential During Communication At All Levels
The Powerful Presentations™ Business Masterclass is designed to help Leaders realise their full potential during communication at all levels, as well as inspire their own teams to superior and sustainable levels of performance. It focuses on how leaders interact with themselves and with others in meetings with clients or colleagues, video messages, speeches and presentations.
- MASTER
- the principles of excellence while presenting, speaking or selling to groups
- USE
- a simple model of communication that will enable you to understand how others make sense of the world
- USE
- a unique sales model that will significantly improve your closing ration when presenting to clients
- TAKE CONTROL
- of your Body and your Mind and be in the best state for a presenter to be in
- CREATE
- sustainable change and empower people to take action
- BANISH
- stage fright and anxiety
- USE
- powerful body language and enrich your stage presence and charisma
- DEVELOP
- your voice mastery and use purposeful storytelling
- MASTER
- the use of PPT so that it supports your presentation without being the central focus of it
- HANDLE
- difficult audiences and hecklers
- ENTERTAIN
- an audience and add fun to your presentations
- MANAGE
- groups and group energy successfully
- CREATE
- instant group rapport with groups of any size
- SCRIPT
- your presentations so that they fit to all learning styles and preferences
- CREATE
- powerful experiences for your audience
Radu is the CEO and Founder of Mastery Matters and is a Certified NLP Master Coach and Certified Trainer of NLP Coaching, Certified Trainer and Master Practitioner of Neuro Linguistic Programming, Certified Trainer and Master Practitioner of Time Line Therapy®, Certified Master Hypnotist, an accredited Harrison Assessments Talent Solutions (HATS) consultant and a Lean Six Sigma Green Belt.
Innovate The Whole Way In Which The Business Works
New business models are the most effective way to transform organisations, to innovate the whole way in which the business works. Inspired by a new generation of businesses – Airbnb to Uber, Dollar Shave Club to Netflix – we see dramatically new business models in every market, through collaborative platforms, data analytics and personal recommendations, or subscription-based payments. We explore at least 64 different business model templates which could transform your business. We start with the customer, to explore emergent needs and behaviours, shaping better propositions and solutions, then exploring how to deliver them commercially, and as engaging customer experiences.
- IMMERSE
- yourself in customer worlds to find deeper insights and ideas
- DEFINE
- the value to customers, how you will solve their problem better
- DELIVER
- the customer solution beyond products, the business system
- EXPLORE
- potential ways to better configure the business system
- DEFINE
- the right business model, suppliers to suppliers, revenue and costs
- EVALUATE
- and improve the emerging business model to deliver
- LAUNCH
- a new business effectively, migrate from old to new, or to launch
- DEFINE
- the target audience, and the promise to them
- INNOVATE
- the business, channel to pricing, supply and deliverys
- MAP OUT
- the business innovation and the market innovation
Peter is a Global thought leader in strategy, innovation and marketing. He is a bestselling author, expert consultant and keynote speaker, helping business leaders to develop innovative strategies for business and brands. He is a thinker, advisor and practical entrepreneur. He is Professor of Strategy, Innovation and Marketing at IE Business School, one of the world’s top ranked business schools. He features on the Thinkers 50 “Guru Radar” as one of the world’s top business experts.